S.O.S : Store Orders + Shipping

ORDERS

Orders are processed during the business hours of 8am-6pm Pacific Standard Time, Monday through Friday (excluding holidays). We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process.

SHIPPING

Standard shipping is the default checkout setting. Multiple items may include separate tracking numbers and may arrive separately. Business days do not include weekends. Vendor constraints, national and public holidays, and acts of God can also delay delivery times.  We ship only to Canada and the contiguous U.S.

REFUND POLICY 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

To return your product, you should mail your product to: 

Carry On Only, LLC

ATTN: CUSTOMER RETURNS

P.O. BOX 1064 WILDOMAR, CALIFORNIA 92595 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 48 hours for re-authentication and processing. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take up to 1 (one) billing cycle before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopcarryononly.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopcarryononly.com and send your item to:

Carry On Only, LLC

ATTN: CUSTOMER RETURNS

P.O. BOX 1064 WILDOMAR, CALIFORNIA 92595